Privacy and Cookies Policy

Our privacy policy

We are committed to ensuring that your privacy is protected. Identification information provided when using this website will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. Check this page from time to time to ensure that you are aware of and understand any changes. This policy is effective from August 5, 2014 and was last updated May 22, 2018.

In brief, we collect a small amount of information from people who sign up for our newsletter mailings, including name, email address, IP address and date of sign up. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. The basis for holding this data is your consent which you may withdraw at any time (see ‘Unsubscribing’ below). This data is stored using ‘Mailchimp’ as our email management system and their privacy policies also apply to you. In addition, we collect and retain more data about those who contact us to enquire about our services or who become our customers. For customers in the EU and UK, the GDPR bases for this are for reasons of contract and legitimate interest.

What we collect

We may collect information such as:

  • name and job title
  • contact information including email address
  • demographic information such as postal code, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record keeping
  • we may use the information to improve our products and services
  • we may send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • we may use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • we may use the information to customize the website according to your interests

Unsubscribing from the newsletter

We keep a record of subscribers who use the automatic unsubscribe link at the bottom of each updates email or whose subscription is suspended owing to repeated hard bounces. This enables us to maintain a ‘clean’ list of active subscribers and email them only. The unsubscribed record will be maintained as long as the alerts emails are sent out.

If you wish not only to unsubscribe but to have your record deleted as if it never existed (the ‘right to be forgotten’) you will need to email to us with ‘Delete’ in the subject line, as we have to do this manually. The right to be forgotten does not apply applies to data collected on the basis of of contract and/or legitimate interest.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Your cookie acceptance policy will be found in your personal web browser settings. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

If you agree to accept cookies, the file is added to your computer and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

You may choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please contact us.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

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